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ElementsPro, LLC's Limited Warranty

 

 

Homeowner/client must immediately notify ElementsPro, LLC in writing about potential warranty issues. Notification must be made as soon as an issue is noticed and within the warranty period as described below for each service. ElementsPro will respond promptly and investigate the issue. ElementsPro will determine if an issue is covered by the warranty. Any work covered by the following warranties will be done promptly. Client account must be in good standing with no past due balances for warranties to apply. All warranties are non-transferable.

 

 

 

PLANT WARRANTY

 

  • We guarantee new plant material for one year from the installation date.

  • We do not warrant the plants to grow, nor do we warrant or guarantee specific results.

  • Warranty only covers new plants procured and installed by ElementsPro LLC.

  • Our warranty does not cover transplanted plants.

  • Our warranty does not cover homeowner/client error, improper care, vandalism, weather or other events outside our control.

  • Our warranty does not cover any plant installed by ElementsPro LLC that is later transplanted by an individual (including the homeowner/client) or company.

  • Plant material covered by this warranty, which dies during the warranty period, will be replaced with plant material of like variety and original size, one time only.

  • The warranty period will not be extended if a plant is replaced.

  • The dead plant must remain in place until ElementsPro, LLC inspects it. If the plant is moved or removed, the warranty is void.

  • Warranty covers the cost of the plant only and does not cover the cost of labor, equipment, or other necessary supplies and materials needed to install a replacement plant.

  • It is the full responsibility of the customer to learn and apply the proper care of plants installed by ElementsPro, LLC.

  • Warranty does not apply to annuals.

 

 

 

LAWN and LANDSCAPE WARRANTY

 

  • Warranty for craftsmanship applies to new landscape beds and newly seeded or sodded lawns for one year after the date of installation.

  • A seeded lawn is guaranteed for germination as long as it is being properly watered and cared for (including turf fertilization).

  • There is no warranty against weed development in landscape beds or lawns.

  • Warranty does not cover homeowner/client error, improper care, vandalism, weather or other events outside the control of ElementsPro.

  • Warranty does not cover a lawn or landscape bed if modified or damaged by the homeowner/client or company other than ElementsPro, LLC.

 

 

 

HARDSCAPE WARRANTY

 

  • Craftsmanship of hardscapes is warrantied for one year from project completion date.

  • Costs for equipment, materials, and/or other supplies needed to correct errors in craftsmanship will be charged to the client.

  • Manufacturer warranties apply to materials used for hardscape projects. ElementsPro does not warranty materials covered by manufacturers.

  • The homeowner/client is responsible for the cost of labor, supplies, equipment, and/or other materials needed to repair or replace materials covered by a manufacturer warranty.

  • It is the responsibility of the homeowner/client to contact manufacturers for warranty coverage details and replacements, unless otherwise arranged with ElementsPro, LLC at the time of a warranty issue.

  • Warranty does not cover homeowner/client error, improper care, vandalism, weather, or other events outside our control.

  • Warranty does not cover discoloration, efflorescence, damage caused using ice melt, salt, or similar or other tools or equipment for snow or ice removal, or stains caused by a foreign substance.

  • There is no warranty against weed development.

  • Warranty does not cover damage due to modifications or repairs to hardscape(s) made by any individual (including the homeowner/client) or company other than ElementsPro, LLC.

 

 

 

OUTDOOR LIGHTING WARRANTY

 

  • Craftsmanship on outdoor lighting is guaranteed for one year from installation date.

  • Costs for equipment, materials, and/or other supplies needed to correct errors in craftsmanship will be charged to the homeowner/client.

  • Manufacturer warranties apply to lighting fixtures and lamps.

  • Cost of labor, supplies, equipment, and/or other materials needed to repair or replace materials covered by a manufacturer warranty will be charged to the homeowner/client.

  • The homeowner/client is responsible for the cost of labor, supplies, equipment, and/or other materials needed to repair or replace materials covered by a manufacturer warranty.

  • It is the responsibility of the client to contact manufacturers for warranty coverage details, unless otherwise arranged with ElementsPro, LLC.

  • Warranty does not cover client error, improper care, vandalism, weather, or other events outside our control.

  • Warranty does not cover damage due to modifications or repairs made by any individual (including the homeowner/client) or company other than ElementsPro, LLC.

 

 

 

DRAINAGE

 

  • Drainage work is not covered by warranty due to the inherent nature and unpredictability of water and soil.

 

 

 

IRRIGATION WARRANTY

 

  • Rotary sprinkler heads, pop-up sprinkler heads, controllers, valves, underground pipes and fittings purchased and installed by ElementsPro, LLC have a warranty for one year from the date of installation, not including labor.

  • Manufacturer warranties apply to materials.

  • Cost of labor, supplies, equipment, and/or other materials needed to repair or replace materials covered by a manufacturer warranty will be charged to the homeowner/client.

  • Irrigation systems installed by ElementsPro, LLC have a one-year craftsmanship warranty and covers any installation defects that are not the fault of the homeowner/client.

  • Warranty does not cover client error, improper care, vandalism, weather, or other events outside our control.

  • Warranty does not cover damage due to modifications or repairs made by any individual (including the homeowner/client) or company other than ElementsPro, LLC.

  • Warranty is contingent upon proper winterization, start-up, and maintenance.

 

 

 

FENCE and GATE WARRANTY

 

  • Warranty covers craftsmanship for one year from date of installation.

  • Manufacturers’ warranties apply to materials.

  • ElementsPro, LLC does not warranty materials.

  • Cost of labor, supplies, equipment, and/or other materials needed to repair or replace materials covered by a manufacturer warranty will be charged to the homeowner/client.

  • Warranty does not cover client error, improper care, vandalism, weather, or other events outside our control.

  • Warranty does not cover damage due to modifications or repairs made by any individual (including the homeowner/client) or company other than ElementsPro, LLC.

 

 

 

WATER FEATURE WARRANTY

 

  • Warranty covers craftsmanship for one year from date of installation, contingent upon proper winterization, start-up, and maintenance.

  • Manufacturers’ warranties apply to materials.

  • Cost of labor, supplies, equipment, and/or other materials needed to repair or replace materials covered by a manufacturer warranty will be charged to the homeowner/client.

  • Irrigation systems installed by ElementsPro, LLC have a one-year craftsmanship warranty and covers any installation defects that are not the fault of the homeowner/client.

  • Warranty does not cover client error, improper care, vandalism, weather, or other events outside our control.

  • Warranty does not cover damage due to modifications or repairs made by any individual (including the homeowner/client) or company other than ElementsPro, LLC.

 

 

 

FIRE FEATURE WARRANTY

 

  • Warranty covers craftsmanship for one year from date of installation.

  • Manufacturers’ warranties apply to materials.

  • Cost of labor, supplies, equipment, and/or other materials needed to repair or replace materials covered by a manufacturer warranty will be charged to the homeowner/client.

  • Irrigation systems installed by ElementsPro, LLC have a one-year craftsmanship warranty and covers any installation defects that are not the fault of the homeowner/client.

  • Warranty does not cover client error, improper care, vandalism, weather, or other events outside our control.

  • Warranty does not cover damage caused by overheating.

  • Warranty does not cover damage due to modifications or repairs made by any individual (including the homeowner/client) or company other than ElementsPro, LLC.

 

 

For warranty issues, contact us at info@elementspro.net or 7589 Easy St., Ste D., Mason, OH 45040

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Updated on 10/01/2022

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